Terry Edwards

Communication breakdown on the road to population health

By Terry Edwards  /  09 Jun 2015

A fundamental problem stands in the way of improving population health and transitioning to value-based care delivery models: doctors and nurses struggle to get in touch with each other in a timely manner to coordinate the care of their patients.

A recent survey of nearly 1,000 healthcare professionals[1], conducted online by Harris Poll and commissioned by PerfectServe, revealed that 71% of clinicians indicated they have wasted time trying to communicate with the broader care team.

Which raises the question -“How do these challenges of communication breakdown impede the industry goal of improved population health?”

We’ve condensed this and other key findings into an infographic that highlights the communication challenges experienced by patient care team members and how technology is not being utilized appropriately to improve patient care.


Want to learn more about the full results of the survey? Complete findings are available on our website.

About the Survey
The PerfectServe survey was conducted online by Harris Poll on behalf of PerfectServe between February 12 and March 6, 2015. The research was conducted among 955 hospitalists, primary care physicians in offices, specialist physicians in hospitals, specialist physicians in offices, hospital administrators, office managers/practice administrators, nurses in hospitals, and case managers.

[1] Hospital professionals included hospitalists, primary care physicians in large offices, specialists in both hospital and office settings, nurses in hospitals, case managers, hospital administrators and office managers.

Leave a Reply

Your email address will not be published. Required fields are marked *